Documentation Index

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Call Recording Modes

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There are 5 different call recording modes. The below details the differences the mode options such as start/stop or pause/resume can be done via the Unity application or within Webex. Some handsets also have these options.

Always

Every call made will be recorded.

Always With Pause And Resume

Every call will be recorded but the user will be able to pause the recording at any point in the call and the recording will stop. Pressing resume will start the recording.

Never

No calls will be recorded.

On Demand

This mode means that the call will be recorded from the start but only saved if the user presses start.

On Demand with User Initiated Start

If a user presses start to start the recording it will only record from that point of the call. So if the call is 5 minutes long and the user pressed start at the 1 minute mark only the last 4 minutes of the call will be recorded.