Listening to Call Recordings at Business Level – New Report
Access to call recordings is governed by your listening group configuration at business level. Please refer to the guide on listening groups - Creating Listening Groups
Listening to All Your Company’s Call Recordings
From business level select ‘Reports’ -> ‘Call Logs New ’
On the next screen, if you only want to view today’s calls, tick the ‘Only show recorded calls’ box and then you will have an option to enter the remote party’s telephone number (or part of the number). You can also use the drop-down box to show different time periods e.g. this week, last week, last month, custom, etc.
Now press
Alternatively, if you wish to enter more criteria – date from, date to, originating number, destination number, extension number etc., press the ‘Show more options’ as highlighted in the screenshot above. The page will open up and you can enter the information required before pressing view – no need to fill in all boxes.
When you have found the recording(s) you want to listen to, press the Download button on the right hand side. The recording(s) will be downloaded to your local drive where you can listen to and/or save if required.
The ‘Call Recording Activity’ report on Uboss will capture who downloaded or listened to each recording and when.
Retention Period
All call recordings are retained on Uboss for three months free of charge.
Recordings can be retained on Uboss for longer periods if required. Storage charges are applicable per GB. A gig holds about 100 hours of call recordings. Contact your Account Manager if you would like to change the storage period for your call recordings.
Users Accessing Their Own Recordings
Each user has their own Uboss login and password which allows them to access their own call recordings and call logs. Please refer to the Changing Passwords document if you need to reset a user’s password.
From the left hand menu they will need to select ‘Reports’ -> ‘Call Logs New’. Once the criteria is entered the call logger screen will now only show their own call details/recordings.