Call Recording

Call Recording Standard

Overview

Uboss Call Recording Standard offers flexible, long-term storage of call recordings with customizable retention periods beyond 7 days. It's ideal for compliance, detailed analytics, and historical reference.

Key Features

• MP3 format storage, accessible via the Uboss portal
• Hosted in AWS (London with geo-backup in Ireland) with redundancy across multiple physical locations
• Configurable retention ranging from 1 day to indefinitely, with free storage up to 90 days; thereafter, storage is charged per GB
• Access controlled via Listening Groups, enabling granular visibility and download permissions
• Integrated call logs and recordings, with audit logs tracking playback/download events
• Export/copy service to forward recordings securely via HTTPS or FTPS

User & Business Level Control

• Retention settings adjustable at both business and user levels; changes take effect immediately for recordings
• Business-level settings apply only to new assignments; user-level overrides apply broadly, including to past calls

Ideal For:

• Regulated industries needing evidence compliance
• Businesses requiring detailed post-call analysis
• Organizations with extended audit or archiving mandates

Call Recording Lite

Overview

Call Recording Lite is a streamlined version priced lower than the Standard service. It’s designed for straightforward usage with a fixed 7-day rolling storage, no extension option, and is assignable to all user types.

Key Features

• Stores recordings in MP3 format, accessible via the Uboss portal
• Hosted securely on AWS with geo-redundancy (same as Standard)
• Fixed 7-day retention, non-configurable
• Assignable to any licence, making adoption simple and inclusive
• Access controlled via Listening Groups, enabling granular visibility and download permissions
• Integrated call logs and recordings, with audit logs tracking playback/download events
• Users must upgrade to Standard for longer retention

Benefits

• Cost-effective: Provides basic recording capability without the expense of long-term storage
• Inclusive: Enables all user levels to adopt call recording, bypassing licence limitations
• Simple: Clear expectations with a no-frills retention policy; suitable for training or short-term needs
• Upsell potential: Users outgrowing Lite can easily be migrated to Standard

Use Cases

• Short-term monitoring (e.g., training, quality checks)
• Offices needing uniform, affordable recording access
• Businesses preferring not to manage long retention policies

Comparison Table