Akixi - Summary of Reports and Features

Product Name

Akixi 1000

Akixi 2000

Akixi 3000

Historic Call/Contact List

Yes

Yes

Yes

Call/Contact Items By Half Hour Interval*

Yes

Yes

Yes

Call/Contact Items By Day/Week/Month

Yes

Yes

Yes

Call/Contact Items By Telephone No/ID

Yes

Yes

Yes

Dashboard View

Yes

Yes

Yes

Unreturned Lost Calls*

Yes

Yes

Yes

Extension List*

Yes

Yes

Yes

Trunk Interface List

Yes

Yes

Yes

Call/Contact Items By DDI/ID

Yes

Yes

Yes

Active Call/Contact List

Yes

Yes

Yes

Wallboard*

Yes

Yes

Yes

External Content (Via URL)

Yes

Yes

Yes

Hunt Group List*

Yes

Yes

ACD Agent List*

Yes

Yes

ACD/DND Activity Log

Yes

Yes

ACD N/A Code Usage

Yes

Yes

Call/Contact Items By Account Code

Yes

Yes

Akixi 1000

Akixi 2000

Akixi 3000

Historic call logging and reporting

Yes

Yes

Yes

Cradle-to-grave call visibility

Yes

Yes

Yes

Trend analysis by timeframe

Yes

Yes

Yes

Scheduled reporting

Yes

Yes

Yes

Dashboard view

Yes

Yes

Yes

Mobile app (Android and iOS)

Yes

Yes

Yes

Analysis by group/queue

Yes

Yes

Yes

Wallboard

Yes

Yes

Yes

Real-time analytics

Yes

Yes

Yes

Abandoned call recovery

Yes

Yes

Yes

Monitor extension activity

Yes

Yes

Yes

Call control

Yes

Yes

Yes

BLF view

Yes

Yes

Yes

Alarms for key performance metrics

Yes

Yes

Yes

List view

Yes

Yes

Yes

Chart view

Yes

Yes

Yes

Financial statistics

Yes

Yes

Yes

Agent reporting and control

Yes

Yes

Account/disposition code statistics

Yes

Yes

Omnichannel analytics

Yes

Omnichannel agent statistics

Yes

Omnichannel panel

Yes