Report Styles
Please find below a table summarising the different report styles available within the Akixi Service:
Product Name | Akixi 1000 | Akixi 2000 | Akixi 3000 |
Historic Call/Contact List | Yes | Yes | Yes |
Call/Contact Items By Half Hour Interval* | Yes | Yes | Yes |
Call/Contact Items By Day/Week/Month | Yes | Yes | Yes |
Call/Contact Items By Telephone No/ID | Yes | Yes | Yes |
Dashboard View | Yes | Yes | Yes |
Unreturned Lost Calls* | Yes | Yes | Yes |
Extension List* | Yes | Yes | Yes |
Trunk Interface List | Yes | Yes | Yes |
Call/Contact Items By DDI/ID | Yes | Yes | Yes |
Active Call/Contact List | Yes | Yes | Yes |
Wallboard* | Yes | Yes | Yes |
External Content (Via URL) | Yes | Yes | Yes |
Hunt Group List* | Yes | Yes | |
ACD Agent List* | Yes | Yes | |
ACD/DND Activity Log | Yes | Yes | |
ACD N/A Code Usage | Yes | Yes | |
Call/Contact Items By Account Code | Yes | Yes |
Reports marked with (*) are available on the Akixi mobile application.
Omnichannel statistics are only available with the Akixi 3000 license level.
The BLF Extension List, BLF ACD Agent List and Historic Call List can be viewed in BLF view via an Akixi Presence licensed account.
Report Features
Please find below a table summarising the report features available within the Akixi Service:
Akixi 1000 | Akixi 2000 | Akixi 3000 | |
Historic call logging and reporting | Yes | Yes | Yes |
Cradle-to-grave call visibility | Yes | Yes | Yes |
Trend analysis by timeframe | Yes | Yes | Yes |
Scheduled reporting | Yes | Yes | Yes |
Dashboard view | Yes | Yes | Yes |
Mobile app (Android and iOS) | Yes | Yes | Yes |
Analysis by group/queue | Yes | Yes | Yes |
Wallboard | Yes | Yes | Yes |
Real-time analytics | Yes | Yes | Yes |
Abandoned call recovery | Yes | Yes | Yes |
Monitor extension activity | Yes | Yes | Yes |
Call control | Yes | Yes | Yes |
BLF view | Yes | Yes | Yes |
Alarms for key performance metrics | Yes | Yes | Yes |
List view | Yes | Yes | Yes |
Chart view | Yes | Yes | Yes |
Financial statistics | Yes | Yes | Yes |
Agent reporting and control | Yes | Yes | |
Account/disposition code statistics | Yes | Yes | |
Omnichannel analytics | Yes | ||
Omnichannel agent statistics | Yes | ||
Omnichannel panel | Yes |