Akixi - Licence Structure - Data Sheet

Akixi Licensing Structure

Akixi 1000

• Real time and historic call analytics and comprehensive reporting
• Akixi walllboard
• Monitor extension activity and the status of your colleagues
• Recover abandoned calls

Akixi 2000

• An advanced call reporting and analytics tool
• Akixi wallboard
• Monitor agent and extension activity
• Includes group reporting and account/disposition codes

Akixi 3000

• Omni-Channel Contact Centre Integration for chat and e-mail for agents
• Advanced omni-channel reporting and analytics tool
• Akixi Wallboard
• Monitor Agent and extension reporting activity

Akixi Common Licences

Akixi Common Extension Licence - required per user monitored – internal calls will not show against the monitored user statistics unless the internal user calling in is also monitored within Akixi. If an unmonitored internal user calls a hunt group, these statistics will not show up as internal call statistics unless both the user calling and the user answering the call is being monitored within Akixi.

Akixi Common Presence Licence - Allows the user to see the calling state of other users. Users can also view their own historic call list. The presence licence cannot be assigned independently, it can only be consumed if a user licence is taken. If the user also has an Akixi 2000/3000 Agent Add-On license they can also change their ACD Status. The presence licence cannot be assigned independently, it can only be consumed if a user licence is taken.

Akixi 1000

Business Licence - mandatory per business. Contains a one-off setup fee.

Akixi 1000 Supervisor Licence - At least one of these is required per business, the licence can be used by managers to get data but equally can act as a wallboard and display information on screen, concurrent logins are not permitted. Each supervisor licence comes with a free read-only wallboard application. There is an enhanced mobile application which unlocks specific reports e.g. Extension, Unreturned lost calls, Calls by ½ hour and calls by hunt group.

Akixi 2000

Business Licence - mandatory per business. Contains a one-off setup fee.

Akixi 2000 Supervisor Licence - At least one of these is required per business, the licence can be used by managers to get data but equally can act as a wallboard and display information on screen, concurrent logins are not permitted. Each supervisor licence comes with a free read-only wallboard application. There is an enhanced mobile application which unlocks specific reports e.g. ACD agent list with agent control, Extension List, Unreturned lost calls, Calls by ½ hour and calls by hunt group.

Akixi 2000 Agent Add-On - provides ACD Statistics against Agents (Must also have BW Agent in Uboss)

Akixi 3000

Business Licence - mandatory per business. Contains a one-off setup fee.

Akixi 3000 Supervisor Licence - At least one of these is required per business, the licence can be used by managers to get data but equally can act as a wallboard and display information on screen, concurrent logins are not permitted. Each supervisor licence comes with a free read-only wallboard application. There is an enhanced mobile application which unlocks specific reports e.g. ACD agent list with agent control, Extension List, Unreturned lost calls, Calls by ½ hour and calls by hunt group. Omni-channel reports are also available to report on chat and email transactions.

Akixi 3000 Agent Add-On - provides ACD Statistics against Agents (Must also have BW Agent in Uboss)

Akixi 3000 Omni-Channel Agent Add-On - provides Omnichannel Chat and Email channels to the ACD Agent. (Must also have BW Agent in Uboss) via the Omnichannel Panel

Please note that Omnichannel chat integration requires a per user subscription with Live Chat - https://www.livechat.com/ 

Report Comparison

Example of reports available in Akixi 2000/3000

All ACD Reports require the “Agent Add-on” in addition to the user license.

Example of reports available in Akixi 1000