This article contains the release notes for the Akixi application.
Release 2.8.3.1
Key Features:
Wrap-Up Time Against Historic Calls
Bounced Call Metric
Captcha issue for forgotten password is resolved
New Metrics
Agent High Watermarks
Releasing Party Stat
ACD vs Non ACD Inbound Calls
Full Call Duration Stats
Call Queue Escape Metric
Release 2.7
Automatic Creation of Call Center Supervisors
Service Pack Provisioning for Reporting Users
BKWS Supervisor Permission Sync
Custom Administrator Role Templates
Reapply Default Report/Sets
Webex Calling Integration Subscription
Option to Hide Insights Dashboard