Akixi - Brochure - Data Sheet

Welcome to Akixi

Award-winning call and contact analytics

Give your Contact Strategy the Akixi Factor

If customer contact plays a key role in your business, Akixi can give you a truly transformative edge. Our cloud-based call and contact analytics services lead the industry in both innovation and value, offering unprecedented insight into how your contact processes are working, and how you can optimise them for a game-changing, ultra- responsive customer experience.

• Understand your business as never before
• Monitor your communications from beginning to end
• Optimise resources and costs
• Deliver outstanding customer service

What we offer

Akixi’s portfolio of wallboards, reports and value-added features is vast and varied, providing maximum scope to customise our service to your exact needs – whether you’re a small team or running several contact centres in multiple locations.

You’ll enjoy maximum visibility and control with a choice of over 400 sets of historic and real-time statistics, brought to life with easy-to-assimilate charts, dials and alarms.

Our wallboards can be configured to show the precise metrics you need, and are available on any internet- enabled device via a browser or the Akixi mobile app, to fine-tune your contact strategy and motivate teams.

Choose the Service Level that suits your Business 

Reliability and Convenience - The Power of Cloud

• Paying for Akixi is equally convenient. Instead of a long-term contract, there is a simple monthly per-user charge.
• As a cloud-based service, Akixi offers certain clear advantages. It’s highly scalable – from as few as two users to as many as 10,000, with updates and enhancements occurring automatically. It’s also quick and easy to set up, with no additional hardware, software or capital expenditure required.
• Your Akixi service can be accessed, managed and customised to the needs of your business through your dedicated client portal, or you can view your reports on the Akixi mobile app. This gives you the flexibility to manage operations from anywhere in the world through a desktop, laptop, tablet or smartphone.