Voicemail on Hunt Groups, Auto Attendants and Call Queues
From any phone in the business press 5555 (or 1570) then Send
Setting up voicemail for the first time
- As soon as the automated lady starts to speak interrupt her with the * key
- You will now be prompted for your mailbox number. This is normally a 3 or 4 digit number given to you by your Service Provider (normally the extension number of the Hunt Group/Auto Attendant/Call Queue). Enter it now followed by the # key
- You will be asked for your temporary password which is 9638 followed by the # key
- You will now be asked to change your temporary password
- You will now be asked to record your name – this is not the greeting which will be played to inbound callers.
- From the main Menu press 1 for Mailbox Features
- You will now be prompted to record a greeting. Your greeting will be played to callers when the call is not answered or the office is closed (you can also upload recorded messages on Uboss if preferred).
Retrieving Messages
- Dial into Voicemail by pressing 5555 (or 1570) then Send
- As soon as the automated lady starts to speak interrupt her with the * key
- You will now be prompted for the mailbox number (normally the 3 or 4 digit extension number given to you by your Service Provider). Enter it now followed by the # key
- Enter your password followed by the # key when prompted
- You will now be told how many messages you have and Press 1 to hear them
- At the end of each message you will be prompted to Save or Delete the message
Voicemail to Email and Transcription
Any voicemail service on a Group Service or User can send each new voicemail to a nominated email address. If transcription is enabled, the email also includes a transcript, a short summary, and the voicemail audio file.
Transcription is delivered by email, so Voicemail to Email must be set up first.
Enable for a single Group Service or User
- In Uboss, open the Group Service or User that has the voicemail service assigned.
- Select Service Configuration from the left-hand menu, then select BW-Voice Mail User.
- Enter an address in Notify Email Address. Optionally, add a second address in CC Email Address.
- To include a transcript, tick Enable Transcription.
- Click Save.
Enable or disable transcription in bulk
Use this when Voicemail to Email is already configured across a business.
- At Business level in Uboss, select Tools from the left-hand menu.
- Search for and select Voicemail Transcription. The page lists every Group Service and User with voicemail assigned, along with their current transcription status.
- Select the Group Services or Users you want to change.
- Click Actions (top right) and choose Enable or Disable Voicemail Transcription.
- Confirm when prompted. The change applies immediately.