Configuring Personal Voicemail
To access your voicemail press 5555 (or 1570 or 1571) from your VoIP phone and then press Send
Setting up voicemail for the first time
- You will be asked for your temporary password which is 9638 followed by the # key
- You will now be asked to change your temporary password
- You will now be asked to record your name – this is not the greeting which will be played to inbound callers.
- From the main Menu press 1 for Mailbox Features
- You will now be prompted to record a greeting. Your Busy greeting will be played to callers when you are engaged. Your No Answer greeting will be played to callers if you do not answer the call
Retrieving Messages From Your Own Phone
- When you receive a voice message the red message lamp will alight on you telephone [if this feature is supported by the handset].
- Dial into Voicemail by pressing 5555 then Send
- Enter your password followed by the # key when prompted
- You will now be told how many messages you have - Press 1 to hear them
- At the end of each message you will be prompted to Save or Delete the message
Retrieving Messages Remotely [From Any Other Phone]
- Dial your own DDI number
- When your voice message starts, interrupt the greeting with the * key
- You will be prompted for your mailbox number. This is normally the same as your extension number and would normally match the last 4 digits of your DDI number
- Enter your password when prompted and listen to messages as normal
Voicemail to Email and Transcription
Any voicemail service on a Group Service or User can send each new voicemail to a nominated email address. If transcription is enabled, the email also includes a transcript, a short summary, and the voicemail audio file.
Transcription is delivered by email, so Voicemail to Email must be set up first.
Enable for a single Group Service or User
- In Uboss, open the Group Service or User that has the voicemail service assigned.
- Select Service Configuration from the left-hand menu, then select BW-Voice Mail User.
- Enter an address in Notify Email Address. Optionally, add a second address in CC Email Address.
- To include a transcript, tick Enable Transcription.
- Click Save.
Enable or disable transcription in bulk
Use this when Voicemail to Email is already configured across a business.
- At Business level in Uboss, select Tools from the left-hand menu.
- Search for and select Voicemail Transcription. The page lists every Group Service and User with voicemail assigned, along with their current transcription status.
- Select the Group Services or Users you want to change.
- Click Actions (top right) and choose Enable or Disable Voicemail Transcription.
- Confirm when prompted. The change applies immediately.