Uboss - Adding A Call Pickup Group

1. Go to Service Assignments 

To set a Call Pick Up Group at Business level so everyone in the business can be added, from business level select ’Assignments’ -> ‘Service Assignments’

If you just want to add a Call Pick Up Group at a site level, select ’Client -> Business Site’ and then select the site you require. From the menu select ‘Assignments’ -> Service Assignments’.

2. Assign Call Pickup Group

3. Complete the Instance Name and Descriptioin 

Enter the name for this PickUp Group e.g. Accounts, and a description if required.

Then scroll down and highlight the available users you want to add from the left hand box and press ‘Add’. Their name will then appear in the right hand box as shown below. If you want to add all users then just press ‘ADD ALL’.  You can also tick the box so that any new users will automatically be added to the Group.

To remove users, highlight the user you wish to remove and press ‘Remove’.

Scroll down to the bottom of the page and press 'SAVE'. The Call Pickup Group is now active.

4. Answer a Colleague's Phone

To pick up a ringing colleague’s phone press *98. This will pick up the longest ringing extension in the group.