Number EXPORT Request Process

  • Updated on Jun 30, 2025
  • 2 minute(s) read
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On receiving a Number Export notification from a 3rd party, the Number Port Team start the process by raising a Number Export request to the relevant business and copy the Reseller Porting Contact so that everyone is fully aware of the request. (Appendix A below shows the standard wording of the notification).

Once a notification from the carrier has been received confirming that numbers have exported, actions on each party are as follows:-

  • Number Port Team
  1. Update the Number Export Request
  2. De-Activate Numbers on Uboss to avoid misrouting.
  • Distributor/Reseller Team
  1. Unassign exported numbers from the relevant Service or User and move back to Reseller level
  2. If the exported number is used as the default Group CLI, then it needs to be removed before the number can be deleted from the account and moved back to the Reseller level.
  3. If for whatever reason the business needs to retain the use of the number, then it can always be added into the Business Whitelist, which then allows for the CLI to be used without having ownership of the physical number within Uboss.

48 Hours After Exporting

  1. The Number Port Team will check that numbers have been unassigned and if so will remove the number(s) from the Reseller’s numbers pool and mark number(s) as Ported Away
  2. If numbers have not been unassigned, the Reseller and any business porting contact will be notified.
  3. After 5 business days the Number Port Team will check the number status again. If they have been unassigned as requested in point 2 above, the numbers will be removed from the Reseller’s account, marked as Ported Away and no further charges incurred. If the number(s) remain assigned, no further follow-ups will be made, and charges will continue to apply.

Appendix A

a. Number Export Email Wording
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Subject - Number Export Request
Body - We are writing to advise that we have now validated and accepted the following request to export the below number(s) to another provider on XX/XX/XXXX
XXXXXXXXX
XXXXXXXXX
Please confirm your acceptance by responding to this Export Request. Failure to respond within 24 hours of the date of this Export Request will result in the number(s) being exported.
Exporting numbers does not cancel or delete the related Business, User or Service.
The number(s) will continue to be charged until removed from your account, your service provider will typically complete this process on your behalf, but if you have any concerns, please contact them in the normal way.

Regards
Number Port Support Team
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