Number Port EXPORT Request Process

  • Published on May 21, 2025
  • 2 minute(s) read
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  1. DRD Number Port Team on receiving a Number Export notification from 3rd party, start the process as follows
    1. Raise Number Export request to relevant Business and includes Partner Porting Contact in cc’d, so partner is fully aware of request
    2. Wording to be used in ticket as per Appendix A below, which has also been saved as a canned Number export response.
  2. Once received notification from carrier that numbers have exported, actions on each party as follows.
    1. VanillaIP Team
      1. Update Number Export Request
      2. De-Activate Numbers on Uboss (API enabled so updates BroadWorks) to avoid miss-routing.
    2. Distributor/Reseller Team
      1. Unassign Exported away numbers from relevant Service or User and move back to reseller level
      2. If Number is used as default Group CLI, then it needs to be removed before the number can be deleted from the account and moved back to the reseller level
    3. If for whatever reason the business needs to retain the use of the number, then it can always be added into the Business Whitelist, which then allows for the CLI to be used without actually having ownership of the physical number within Uboss
  3. 48 Hours After Exporting
    1. VanillaIP Team will check that numbers have been unassigned if so will “Remove” number(s) from Resellers numbers pool and Mark number(s) as Ported Away
    2. If numbers have not been unassigned, notify the partner and if a business porting contact has been specified, then also include them in notification.
    3. After 5 Business Days VanillaIP Team will check number status if unassigned as request in point 2.b above numbers will be removed from partners account, marked as ported away and no further charges incurred. If number(s) not unassigned no further chases will be sent.

Appendix A
a. Number Export Email Wording
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Subject - Number Export Request

Body - We are writing to advise that we have now validated and accepted the following request to export the below number(s) to another provider on XX/XX/XXXX
XXXXXXXXX
XXXXXXXXX
Please confirm your acceptance by responding to this Export Request. Failure to respond within 24 hours of the date of this Export Request will result in the number(s) being exported.
Exporting numbers does not cancel or delete the related Business, User or Service.
The number(s) will continue to be charged until removed from your account, your service provider will typically complete this process on your behalf, but if you have any concerns, please contact them in the normal way.

Regards

Number Port Support Team
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