Uboss Reports Summary
This is a summary of all reports available on Uboss. Some reports are only available where Uboss is used to bill. (R) denotes that the report is only available at Reseller level.
CALL CENTRE (Live data)
ACD Call Backs – to check if an abandoned or escaped call has been returned by an agent
ACD Call Logs – Inbound and outbound ACD call logs; can schedule
Agent activity detail – history of ACD state; can schedule
Agent Summary – summary report for call centre agents; can schedule
Auto attendant activity – shows which options customers have selected between set dates; can schedule
Calabrio Export – Custom call data export to be imported into the third party tool Calabrio
Call Centre Summary – calls handled by each queue; can schedule
Call Logs – Call Centre – view call detail by queue; can schedule
Disposition Code Summary – code to show types of calls received/where from; premium call queues/agents only
DNIS Details – view all DNIS information – DNIS Name, Call Centre Name, Phone Number, Ext
Heatmap – graph of number of calls coming in per hour in specified month; reports on Call Centre, Auto Attendant or Hunt Group; can schedule
SMS – Business / Reseller – Based on invoiced amounts; drill down to see full information (R)
SMS Summary – by queue; drill down to see sender
CALLS (historical data)
Audit Calls – set criteria to review call usage at business level
Audit Carrier – shows carrier of VoIP and mobile calls/data
Authorisation Code/Account Code – report only shows if services assigned; tracks calls/only allows calls with a valid code
Call Logs – set criteria to drill into all calls; can schedule
Call Recording Storage Summary- by selected Business (R)
Call Volumes – graph showing number of call types – VoIP/mobile
Charge Codes – Business – top level calls by chargecode between required dates
Charge Codes – Reseller – top level calls by chargecode between required dates (R)
Conference Bridge Usage – shows moderator, number of calls held, number of participants & their numbers and spend
Daily CDR Export – View and download daily CDR files
Minus Rated Call Business/Reseller – shows list of calls that have been sold at less than buy price at top level and by business (R)
Top 10 Call Types – most expensive, longest duration, most frequent called number, most expensive called no
User and Phone Number Call Summary – total calls by type, total spend; can schedule
User Itemisation Report – can view and email individual users with itemised call report
COMBI (historical data)
Bundle usage – shows usage by bundle type by invoiced month
Group Services – report on business level service assignments
Mobile SIM Summary – mobile – split by calls, data, SMS with total costs
Summary by Department – shows split by calls/service, purchases and mobile if applicable with total costs
Summary by Site – split by calls and services, by site
Summary by User – split between rental and calls totals plus mobile costs
SDR/CDR Exceptions – report of all customer exceptions at top level (R)
SDR Overrides – report on any special pricing (R)
Summary by Business – split by calls and services, by business (R)
CUSTOMERS (R)
User Inventory Report – Shows Business, Site, User, Ext, Primary Device and Primary Package-all customers
INVOICES (R) Only available where Uboss is used for customer billing
Audit Report – report by month showing net and gross figures
Invoice History – Shows last 13 month’s figures by business
MANAGEMENT INFORMATION SYSTEMS (live data)
Account Journal Entry – report split by nominal code showing count and value (R)
Activity Summary – details all new and deleted instances of hosted seats/SIP trunks in selected month; live sales information for current month (R)
Agent Commission - reports on commissions due to Sales Agents by invoiced month (R)
Assigned Devices – count of devices by type; can drill down into each phone model (R)
Device Registration Details – shows all customer devices at Reseller or customer level
Call Recording Activity - shows who has accessed and listened/downloaded any call recordings and when
Hardware Orders – lists all hardware ordered between set dates at Reseller or customer level
Live Service Requests – lists new, disconnected and quarantine services
Missing Nominal – list of all call classes/services and packages with missing nominal codes (R)
Number Porting Requests – shows port request number, date of submission, type
Number Porting Transactions – information on numbers, provider, dates and status
Platform Charges – breakdown of platform charges incurred by invoiced month (R)
Profit and Loss – profit and loss report detailing values per customer by invoiced month (R)
System Audit Log – log of all changes made by the reseller/customer between given dates
User Difference Report – details any changes in user quantities between selected dates (R)
SERVICES (live and historical data)
Audit – view sales by invoiced month and drill down into businesses, sites, users etc. (R)
Broadband Inventory – report on date ordered, status, IP address, postcode
Commitment Inventory Report – view all commitments consumed by children
Extensions – list of all current extensions in the business
Newly added services – services added last month and invoiced
Phone Number Details – charges made per number in selected invoice month
Rebate Customer – shows rebates earned and used between selected dates ( if passed on to customers) (R)
Rebate Partner – shows rebates earned and used between selected dates at Reseller level (R)
Service Detail-Business – by month, complete line by line breakdown of invoice to customer
Service Detail-Reseller – by month, complete line by line breakdown of invoice to Reseller (R)
Service Summary Business – based on invoice, live snapshot of all charges including credits
Service Summary Reseller – based on invoice, live snapshot of all charges including credits (R)
Service/package/number snapshot – live snapshot showing all packages, services and numbers
Unity Contact Centre Activity – Unity contact centre activity between set dates
Webex Provision Check – available at business level only; emails a report which shows if users’ email addresses are available to use on Webex or if they already have this service assigned .
TICKETS
Ticket Summary - top level figures of ticket status between selected dates
Ticket Transactions – drill down into each ticket to view full information
ZEN BROADBAND
Notifications – Reseller level updates for Zen circuit orders (R)