---
title: "Unity - Product Descriptions"
slug: "unity-productdescription"
updated: 2025-05-21T12:49:03Z
published: 2025-05-21T12:49:03Z
canonical: "docs.uboss.com/unity-productdescription"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uboss.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unity - Product Descriptions

## Unity Lite

Features provided;

- Call control
- Access to BroadWorks Directories
- User Status [Busy Lamp Field] – Displays 8 users
- BroadWorks service configuration
- Quick keys
- Outlook Contacts click-to-dial
- Call pick-up

## Unity Pro

All Unity Lite features but also including:

- Instant Messaging
- User Status [Busy Lamp Field] – Displays 30 users
- Dynamic call centre login/logout
- Third party database [SQL, LDAP, Active Directory] integration within Directories
- Hoteling [hot-desking] logon/logoff

## Unity Enterprise

All Unity Pro features but also including:

- Custom Presence
- Outlook Calendar integration
- Unity Connect API – integration with third party database applications

## Unity Agent

All Unity Pro features but also including;

- Agent state [available, unavailable, wrap-up]
- Statistics for all queues that the Agent is a member of [the Agents own stats and summary queue stats such as calls in queue]

## Unity Agent Enterprise

All Unity Agent features but also including;

- Callback CallerID capture of abandoned calls. Call centre abandoned call CallerID’s can be assigned by Unity Supervisor Enterprise for Unity Agent Enterprise to click-to-dial and marked as Processed. Note: This capability requires the customer to also be running Unity Wallboard and Unity Supervisor Enterprise
- Unity Connect API – integration with third party database applications

## Unity Supervisor

All Unity Agent features but also including;

- Visibility of Agent and Queue status
- Ability to force Agent state [wrap-up, available, unavailable, sign-in, sign-out]
- Ability to set alarms against queues [eg if wait time exceeds x seconds or there are x callers in queue]

## Unity Supervisor Enterprise

All Unity Supervisor features but also including:

- CallerID capture of abandoned calls. These can be pushed by the Supervisor to Unity Agent Enterprise users for click-to-dial call-back. Note: This capability requires the customer to also be running Unity Wallboard

## Unity Wallboard

- Provides a visual list of all queues with answered calls, abandoned calls, calls in queue etc
- Ability to set alarms against queues [eg if wait time exceeds x seconds or there are x callers in queue]
- Includes Unity Event Recorder, which captures call centre events

## Unity Reception Standard

Features provided;

- 50 User Fixed BLF
- Drag and drop call control [to make a call, release, IM, transfer etc]
- BroadWorks call centre support for Join/Leave queue and changing ACD state
- Custom tagging of held calls [ie holding for Andrew Smith]
- Outlook Calendar integration to display the required users Calendar events

Unity Reception Enterprise

All Unity Reception Standard features but also including;

- Unlimited Dynamic BLF [displays hook status of all matched users on Search]
- Remote service configuration for all BroadWorks Group and Enterprise users

## Unity Mobile

Features provided;

- Call Through & Call Back using BroadWorks Anywhere
- Access to BroadWorks Group, Enterprise and User Directories
- BLF hook status for any Favourites users in wi-fi
- Call control: Hold/Retrieve, Transfer, Conference, Call Recording
- Call Centre ACD state change
- Instant Messaging with any other Unity user
- Supported mobile platforms: Android, iPhone, Windows Phone

## Unity CRM Connector

Features provided;

- Supported CRM platforms; Salesforce.com, MS Dynamics, Agile CRM
- Supported browsers for click-to-dial; Chrome, Firefox, Edge
- Screen pop CRM record
- Click-do-dial within CRM Contact in browser
- Search CRM contacts within Unity Directory Search
- Manually or automatically add call log entries to contacts