Uboss - Toll Fraud Protection-Credit Locking

Uboss Fraud Protection

Uboss has automated credit locking to protect against toll fraud.  Alerts and credit thresholds can be configured against customer groups or specific users in Uboss.  Take away the risk and the hassle.  Uboss never sleeps

Summary

With Uboss you are now able to credit lock individual users and customer groups. This feature is designed to protect you against Toll Fraud and hacking. There are two types of credit locking: Manual Credit Lock and Automatic Credit Lock. Manual Credit locks can be activated via the Uboss Provisioning Portal, automatically barring the specific extension or all extensions within the business.

Automatic Credit Locks allows credit limits to be put against a User and/or at Business level; once this limit has been reached the account will be locked.  Users will be sent an email when they have reached 80% of their limit, and extra credit can then be added to their account.

When a user account has been locked it will bar all devices (including Shared Call Appearance) and will terminate any currently active call. The user will not be able to make any new calls from their extension while the lock is active, typically stopping toll fraud and hacking. If they try to make a call, they will get a message informing them the extension has been barred.  Other unaffected company extensions will not be barred.

CDR’s are rated in Uboss in real time, depending on time of day the lag can be between 15 minutes and 75 minutes.

User Level Credit Lock

From the user’s profile page just click on the Credit Limits tab and you can view the user’s current limits, spend and current status. An individual user can be locked and unlocked on this page.

A locked user:-

View User Spend At Any Stage

From the business level, select ‘Settings’->’User Credit Limits’ From this page, with the required permissions, you can lock and unlock specific users. 

Business Level Credit Lock

At business level, on the business profile page, select the ‘Billing Tab’ to view the credit limits for the whole business.  You can also view if any users are currently locked.  If you have the required permissions, you can unlock all currently locked users by selecting the 'Deactivate Credit Lock' button.  Similarly, you can activate credit lock across the whole business.

Supported Features

• Business Lock
• User Lock
• Customised email alert (by percentage of call revenue)
• Personalised Credit Limits
• Automatic re-set at the end of the month
• Customers limits can be reset during the month with 2 options
  • Unlocking the account will remove the current credit limit and double the allowed amount of spend
  • If the account is unlocked and then the credit limit has been increased this new limit will apply for future months.
• Existing spends for all Users are visible at either the Business or User level in Uboss
• 24x7 access to the Credit Locking Feature

Service Availability

• Hosted PABX – Business and Users
• SIP Trunks – Business and Users

Emergency Calls

When credit locking has been activated 999 calls can still be made.

Pricing

There is no charge for Uboss Credit Locking.

Customers only need to inform us of users with legitimate high call spend (i.e. over £50 per month). For these users the credit limit needs to be increased over the default limit.