---
title: "Reports - Uboss Reports Summary"
slug: "uboss-reports-summary"
updated: 2025-10-22T16:37:23Z
published: 2025-10-22T16:37:23Z
canonical: "docs.uboss.com/uboss-reports-summary"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uboss.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reports - Uboss Reports Summary

## Uboss Reports Summary

This is a summary of all reports available on Uboss. Some reports are only available where Uboss is used to bill. *(R)* denotes that the report is only available at Reseller level.

#### **CALL CENTRE *(Live data)***

ACD Call Backs – *to check if an abandoned or escaped call has been returned by an agent*

ACD Call Logs – *Inbound and outbound ACD call logs****; can schedule***

Agent Activity Details – *history of ACD state; **can schedule***

Agent Summary – *summary report for call centre agents**; can schedule***

Auto attendant activity – *shows which options customers have selected between set dates; **can schedule***

Calabrio Export *– Custom call data export to be imported into the third party tool Calabrio*

Call Centre Summary – *calls handled by each queue; **can schedule***

Disposition Code Detail - **view details of the disposition codes**

Disposition Code Summary – *code to show types of calls received/where from; premium call queues/agents only*

DNIS Details – *view all DNIS information – DNIS Name, Call Centre Name, Phone Number, Ext*

Heatmap – *graph of number of calls coming in per hour in specified month; reports on Call Centre, Auto Attendant or Hunt Group; **can schedule***

SMS – Business / Reseller *– **Based on invoiced amounts**; drill down to see full information (R)*

SMS Summary – *by queue; drill down to see sender*

#### **CALLS *(historical data)***

Audit Calls – *set criteria to review call usage at business level*

Audit Carrier – *shows carrier of VoIP and mobile calls/data*

Authorisation Code/Account Code – *report only shows if services assigned; tracks calls/only allows calls with a valid code*

Call Logs – *set criteria to drill into all calls; **can schedule***

Call Recording Storage Summary- *by selected Business (R)*

Call Volumes – *graph showing number of call types – VoIP/mobile*

Charge Codes – Business – *top level calls by chargecode between required dates*

Charge Codes – Reseller – *top level calls by chargecode between required dates (R)*

Conference Bridge Usage – *shows moderator, number of calls held, number of participants & their numbers and spend*

Daily CDR Export – *View and download daily CDR files*

Minus Rated Call Business/Reseller – *shows list of calls that have been sold at less than buy price at top level and by business (R)*

Top 10 Call Types – *most expensive, longest duration, most frequent called number, most expensive called no*

User and Phone Number Call Summary – *total calls by type, total spend; **can schedule***

User Itemisation Report – *can view and email individual users with itemised call report*

#### **COMBI *(historical data)***

Bundle usage – *shows usage by bundle type by invoiced month*

Group Services – *report on business level service assignments*

Mobile SIM Summary – *mobile – split by calls, data, SMS with total costs*

Summary by Department – *shows split by calls/service, purchases and mobile if applicable with total costs*

Summary by Site – *split by calls and services, by site*

Summary by User – *split between rental and calls totals plus mobile costs*

SDR/CDR Exceptions *– report of all customer exceptions at top level (R)*

SDR Overrides *– report on any special pricing (R)*

Summary by Business – *split by calls and services, by business (R)*

#### **CUSTOMERS** *(R)*

User Inventory Report – *Shows Business, Site, User, Ext, Primary Device and Primary Package-all customers*

#### **INVOICES** *(R) Only available where Uboss is used for customer billing*

Audit Report – *report by month showing net and gross figures*

Invoice History – *Shows last 13 month’s figures by business*

#### **MANAGEMENT INFORMATION SYSTEMS *(live data)***

Account Journal Entry – *report split by nominal code showing count and value (R)*

Activity Summary – *details all new and deleted instances of hosted seats/SIP trunks in selected month; live sales information for current month (R)*

Agent Commission - *reports on commissions due to Sales Agents by invoiced month (R)*

Assigned Devices – *count of devices by type; can drill down into each phone model (R)*

Audit Log – *shows* *all credit locks activated/deactivated for a business*

Call Recording Activity *-* *shows who has accessed and listened/downloaded any call recordings and when*

Device Registration Details – *shows* *all customer devices at Reseller or customer level*

Hardware Orders *–* *lists all hardware ordered between set dates at Reseller or customer level*

Live Service Requests *–* *lists new, disconnected and quarantine services*

Missing Nominal *– list of all call classes/services and packages with missing nominal codes (R)*

Number Porting Requests *–* *shows port request number, date of submission, type*

Number Porting Transactions *–* *information on numbers, provider, dates and status*

Platform Charges – *breakdown of platform charges incurred by invoiced month (R)*

Profit and Loss – *profit and loss report detailing values per customer by invoiced month (R)*

System Audit Log – *log of all changes made by the reseller/customer between given dates*

User Difference Report – *details any changes in user quantities between selected dates (R)*

#### **SERVICES *(live and historical data)***

Audit – *view sales by invoiced month and drill down into businesses, sites, users etc. (R)*

Broadband (TTB) Inventory *– report on date ordered, status, IP address, postcode*

Commitment Inventory Report – *view all commitments consumed by children *(R)**

Extensions – *list of all current extensions in the business*

Listening Group Permissions – *view who has access to listen to and download call recordings*

Newly added services – *services added last month and invoiced*

Phone Number Details – *charges made per number in selected invoice month*

Rebate Details - *shows the available value in your hardware rebate fund*

Rebate Customer – *shows rebates earned and used between selected dates ( if passed on to customers) (R)*

Rebate Partner – *shows rebates earned and used between selected dates at Reseller level (R)*

Service Detail-Business – *by month, complete line by line breakdown of invoice to customer*

Service Detail-Reseller – *by month, complete line by line breakdown of invoice to Reseller (R)*

Service Summary Business – *based on invoice, live snapshot of all charges including credits*

Service Summary Reseller – *based on invoice, live snapshot of all charges including credits (R)*

Service/package/number snapshot – *live snapshot showing all packages, services and numbers*

Unity Contact Centre Activity – *Unity contact centre activity between set dates*

Webex Provision Check – *available at business level only; emails a report which shows if users’ email addresses are available to use on Webex or if they already have this service assigned .*

#### **TICKETS**

Ticket Summary *-* *top level figures of ticket status between selected dates*

Ticket Transactions *–* *drill down into each ticket to view full information*

#### **ZEN BROADBAND**

Notifications – *Reseller level updates for Zen circuit orders* *(R)*