Voicemail on Hunt Groups, Auto Attendants and Call Queues From any phone in the business press 5555 (or 1570) then Send Setting up voicemail for the first time As soon as the automated lady starts to speak interrupt her with

With older Yealink devices unless they are on 8X.0.180 firmware or above you may find that they do not work with the Yealink RPS or our provisioning server in those instances you will need to manually upgrade the

To set a Call Pick Up Group at Business level so everyone in the business can be added, from business level select ’Services'  in the left hand menu. If you just want to add a Call Pickup Group at a

Hunt Groups are a simple method of delivering calls to a group of people within a company.  As such, Uboss does not have specific Hunt Group reports but the following guide details how to download and interrogate the call data

Commitment options can be created at the following levels. Platform Owner Distributor Reseller Commitments are based on existing packages and services.

Uboss Fraud Protection Uboss has automated credit locking to protect against toll fraud.  Alerts and credit thresholds can be configured against customer groups or specific users in Uboss.  Take away the risk and the hassle.  Uboss never sleeps Summary With

As you are using your own billing engine/company, you will need to access Uboss, our management portal, to download your call and service records to pass on to your billing company. We provide these records in accordance with the

To enable Multi-Factor Authentication(MFA) for a Hosted, SIP, Mobile Only or General Uboss user, please watch the video below:

Listening to Call Recordings at Business Level – New Report Access to call recordings is governed by your listening group configuration at business level. Please refer to the guide on listening groups - Creating Listening Groups Listening to All Your Company’s

If you wish to move all your recordings to a third party platform, Uboss can be configured to periodically upload recorded calls to an external server. First we need to assign the service. At business level, go to Services Click

Viewing Your Tariff for Services & Call Charges (SDR / CDR Tariff) Select ‘Billing’ -> ‘My Tariffs’  Viewing Your Tariffs for Call Charges (CDR Tariff) ‘Hosted Inbound’  are incoming calls to a Non Geographic (e.g. 0800, 0844) or International VoIP numbers if

Uboss will send emails to users when certain actions are taken. For example, if someone requests that a welcome note is sent, Uboss will send an email based on the email template settings. In order for delivery to be successful

Group Paging is a method to instantly alert several phones and connect them in to a multi-party conference with the originator. Please note this service replaces the Push To Talk/Instant Group Call method. This is a Business or

For Hunt Groups / Auto Attendants / Call Queues From the Business level select ‘Settings’ -> ‘Schedules’  to set your Time or Holiday Schedules Time Schedules  1. To set your out of hours select  from the right hand side and then from the

Uboss - Mobile SIM Order Process - New Connections Process to activate a sim card held in stock The first step is to make sure the user has the SIM card in their possession. We do not recommend connecting SIM cards if

There are two types of business that Uboss allows you to setup on Broadworks: Group - Simple Broadworks business, site level detail doesnt exist on Broadwork Uboss adds that level virtually Enterprise - A business where each site is a Broadworks "Group

Deleting a Business If you need to delete a Business, you first need to make sure that all users have been deleted – please see the guide here – https://docs.uboss.com/docs/deleting-a-user-licence Once the users have

If you need to return a faulty handset please download the RMA form here and attach it to your support ticket that you raise with our team.

Reviewing Bundle Usage (3 Month Period) At business level select Reports from the left hand menu and search and select Bundle Usage. On the next screen, select the first month e.g. April25 from the dropdown menu and press View

The hostnames and IP addresses used by our services can be found in the download link below. This information can be referenced whilst you are configuring your firewall if you have a restrictive outbound policy. Network Configuration Guide Network Requirements