1. Can you dial someone by name A. yes however the call will be a direct teams to teams call. If you want to ring them on a SIP device away from Teams you must dial their extension or DDI. 2. Can Teams import the company directory from Uboss? A. No this is not possible. A common request is for Microsoft to offer a company or corporate directory for extenal contacts but it is not something they have offered so far. 3. Are any additional licenses required for initial setup of the Teams calling integration? A. Yes. As per the setup guides, 2 of the following licesnes are required for initial setup/synchronisation between C2T and Microsoft Teams Microsoft 365 Business Basic or equivalent Business Licenses Microsoft E3 or E5 licenses Microsoft Teams Phone Standard 4. Which Microsoft Licenses are required for calling? A. Microsoft Teams Phone Standard without Calling

Deleting Service Assignments – Hunt Groups, Auto Attendants, Call Queues At business level, from the left hand menu select Services . On the next screen, select the service you wish to cease on the right hand side. Once you are in the service you will first need to check that it doesn’t have any additional services (child services) assigned e.g. voicemail, call forward always, call forward selective etc. You will not be allowed to delete the service until any underlying services have been removed. Click on the ‘Service Assignments’  tab – this may be in a different position in the tabs section depending on the service selected. In the example below I have selected a hunt group that has Call Forward Busy, Pre-Alerting Announcement and Voicemail assigned:- Uncheck each of the ticked boxes and a pop up box will ask how you wish to disconnect that particular service:- Choose which

If you would like to use your Microsoft 365 credentials to login to the Webex application, this can be done via the Webex Control Hub by following the guide found here . Please note the user completing the work will need admin access to both the Webex Control Hub and the Azure Active Directory portal.

This short video will take you through how to provision the Mobile First service for a new and existing user. If you need help setting up an eSIM on a specific model of mobile device please see our article Mobile First eSIM set up which will provide you a list of manufacturers and their eSIM set up instructions.

Welcome to Akixi Award-winning call and contact analytics Give your Contact Strategy the Akixi Factor If customer contact plays a key role in your business, Akixi can give you a truly transformative edge. Our cloud-based call and contact analytics services lead the industry in both innovation and value, offering unprecedented insight into how your contact processes are working, and how you can optimise them for a game-changing, ultra- responsive customer experience. Understand your business as never before Monitor your communications from beginning to end Optimise resources and costs Deliver outstanding customer service What we offer Akixi’s portfolio of wallboards, reports and value-added features is vast and varied, providing maximum scope to customise our service to your exact needs – whether you’re a small team or running several contact centres in multiple locations. You’ll enjoy maximum visibility and control with a choice of over 400

Uboss provides the ability to export several different Call Centre related reports. This page will provide information around these reports. Call Centre Call Logs Results Column Explained Abandoned - the call was abandoned while still in the call centre queue. Abandoned at Entrance - the call was abandoned while an entrance message was played to the caller. Answered - the call was answered by an agent Night Policy Applied - when the call arrived at the queue it had the night service policy applied to it. Size - the call overflowed due to the call queue size limit being exceed. Stranded - the call had the stranded policy applied due to all agents un-joining the call centres while the call was waiting in the call queue Stranded - Unavailable - the call had the stranded policy applied due to all agents being unavailable when the call was presented to the call queue Time - the call overflowed due

By default the landing screen or tab in Webex is the calling tab. There is a simple way to change this in the application and means that users can customise this to suit their needs. Click on you avatar on the top left to bring up the menu, then click on Settings Under the General tab, the second option is Landing Screen . You can choose any option to be your default. Please note that depending on the Webex Package assigned, not all options will be availble.

There are 4 different user types in Uboss. This is set on the main profile page of the user. Hosted A hosted user has access to all services available in Uboss and is a fully featured VoIP user. SIP A SIP user has VoIP services however this user is associated with a trunk group via the pilot user. General A general user does not have access to primary or secondary packages. This type of user is typically used when a user requires administrative access to the Uboss platform but does not require any packages or services. Mobile Only A mobile only user does not have any VoIP services but does have a mobile SIM assigned to them. It is not possible to add a mobile only user during the add user wizard. To add a mobile only user first create a "General" user which can then be transitioned to "Mobile

Broadsoft offers two options when building a business, Group or Enterprise, Uboss supports both options. The below detail lists the difference between the two options, due to the additional functionality that is built into Uboss we find that 99% of new installs are built as Groups. Once a new install is built you are unable to easily change between the two options 1. Directories With Traditional businesses we provide site level directories via LDAP, however LDAP doesn't allow users to have personal directories and does not work with Webex. With Enterprises Broadworks directories cover business, site and personal levels and work for both phones and Webex. To see Enterprise level directories on physical devices please contact support. 2. Extension numbers With traditional businesses, extension numbers are unique across all sites of the business, with Enterprises they only need to be unique within a site and users can call between

If you wish to move all your recordings to a third party platform, Uboss can be configured to periodically upload recorded calls to an external server. First we need to assign the service. At business level, go to Services Click on Add on the right hand side of the window Type "Copy" in to the search bar, select "Call Recording Copy", and click Add In the Wizard, enter an Instance Name, a description(not mandatory) and assign to a department(if Required) Next, enter the details of the remote server that will be sent the call recordings, there is an option to check the connection after you have entered the information: Server Type - select from FTP, FTPS, FTPES, SFTP, HTTP or HTTPS Server Address - IP Address or Hostname of the remote server Server LoginID - The remote server username Server Password - The password for the user above Upload Frequency - The time

To ensure the smooth setup and use of your HPBX SIM we recommend the below points are reviewed and implemented: • VoLTE By default on setup VoLTE is disabled on Iphones when using the Tango SIMs with Android and both with IQ it should be enabled by default however we recommend this setting be checked and enabled. • WifiCall This is only available with IQ, and allow capable mobiles to use Wifi to make/take calls which is particularly useful if you have low mobile signal indoors but have wifi available. Different mobiles have different options regarding wifi calling preference our recommendation is that it be enabled on the mobile if available. • Mobile Number The mobile number associated to the SIM does not have to be assigned to the user in Uboss, for the user to receive inbound calls on their mobile number it will need to be assigned to the user

In Unity, go to the settings menu> settings tab> Computer>Phone Integration>Custom Directory Integration> Click on the + button On the Add Directory Screen click the -> button Enter a directory name and choose ldap then press -> Complete the following Base DN should be OU=business/SiteName,OU=Directory,DC=ldap,DC=voice2000,DC=com The Business name for the BaseDN is the same as the HTTPS User name from the Device Configuration for Uboss DMS found under the business profile page in Uboss in the VOIP Details Tab: If you are setting up Site directories, then the Site name for the BaseDN is slightly different. The format of the site ID is Siteidnumber_httpsusername To get the siteidnumber, navigate to the business site in a browser.In the URL bar in the browser, you will see something like the below. The Site ID is highlighted in the screenshot: The HTTPS

Before starting, please ensure you have completed an Invoice and Report Profile (if new ones are required) and that you have also allocated the required telephone numbers on your account– see separate guides. Select ' Businesses ' and then press ' Add ' on the right-hand side. You will now be taken through a wizard to set up the new business. The wizard auto populates information in a number of fields; this information can be amended if required. Profile Complete all sections with a red *. Input the new company ‘Name’, ‘Head Office Site Name’, ‘Domain name’ (e.g. Bargains.co.uk - no need to add www.) although this field is not mandatory we would recommend adding their domain. Start typing the ‘Address’ and then select the correct one. Make sure the correct Time Zone is showing and then add the customer’s main ‘Email’ address – either a group or individual address. Billing Enter

AD HOC CONFERENCE CALLS USING UNITY DESKTOP LITE/PRO Establish your first call and press the ’hold’  icon at the top of the screen to place this call on hold. Now make the second call by using the dial pad or selecting from your directory. Once this call has been connected, press the ’Conference’  icon to connect both calls. AD HOC CONFERENCE CALLS USING YOUR TELEPHONE This may vary slightly from model to model. Establish the first call, press the ‘Hold’  softkey, enter the telephone number of the 2nd party, Press ‘Dial/New Call’ . To connect all 3 parties press the ‘Conf’  softkey

The hostnames and IP addresses used by our services can be found in the download link below. This information can be referenced whilst you are configuring your firewall if you have a restrictive outbound policy. Network Configuration Guide Network Requirements RTP voice traffic must be presented from the same public IP as the SIP signalling traffic. Where sites have multiple internet links please use failover instead of load balancing. Phones must have a working DNS server. Network Recommendations The web UI of any phone should be disabled. If access is required then please ensure it is promptly disabled after using. SIP ALG should be disabled on any device performing network address translation (NAT). Phone should have private (RFC 1918) addresses and access the internet via a NAT device. Default credentials should always be changed. High risk or international calls should only be allowed if necessary. The NAT timeout should be

Viewing Your Invoices Select ‘Billing’ -> ‘My Invoices’ All your current and historical invoices will be listed on the right hand side. Click on the actions button  next to the month you wish to view, and you will have a choice of either downloading your Invoice which shows the top level charges, or your Invoice Detail which gives information on all your services, any new services added that month and also a summary of call charges. Viewing A Detailed Breakdown Of Your Invoice Select ‘Reports’ -> ‘Service Detail-Business’ Now select the invoice month you wish to look at and press View The report will give you a detailed breakdown of all the services showing business sites, user names, start & end dates, billing period and costs. You can download this report into a PDF or into a CSV/Excel spreadsheet for further interrogation by pressing

The video below takes you through adding BLF User to compatible Yealink TxxS and TxxU handsets:- Your browser does not support the video element.

If you are a call centre agent and you are using Webex to make calls it is possible to modify the phone number you present when making outbound calls. Default behaviour for your outbound CLI is to use your direct dial number. If you do not have a direct dial number you will use the calling line identity of the business. When logged into Webex you will see the following 3 options in the bottom left if you are an agent of a call centre. If you click the option in the middle it will show all of the possible outbound identities that are available to you. In the example above they can be explained as the following: Harry Dadds - This is my default user identity. A1 Sales (Primary) - This would use the primary DNIS identity of the A1 Sales call centre. A1 Sales (London Sales) - This would use the

Report Styles Please find below a table summarising the different report styles available within the Akixi Service: Product Name Akixi 1000 Akixi 2000 Akixi 3000 Historic Call/Contact List Yes Yes Yes Call/Contact Items By Half Hour Interval* Yes Yes Yes Call/Contact Items By Day/Week/Month Yes Yes Yes Call/Contact Items By Telephone No/ID Yes Yes Yes Dashboard View Yes Yes Yes Unreturned Lost Calls* Yes Yes Yes Extension List* Yes Yes Yes Trunk Interface List Yes Yes Yes Call/Contact Items By DDI/ID Yes Yes Yes Active Call/Contact List Yes Yes Yes Wallboard* Yes Yes Yes External Content (Via URL) Yes Yes Yes Hunt Group List* Yes Yes ACD Agent List* Yes Yes ACD/DND Activity Log Yes Yes ACD N/A Code Usage Yes Yes Call/Contact Items By Account Code Yes Yes Reports marked with (*) are available on the Akixi

Uboss Fraud Protection Uboss has automated credit locking to protect against toll fraud.  Alerts and credit thresholds can be configured against customer groups or specific users in Uboss.  Take away the risk and the hassle.  Uboss never sleeps Summary With Uboss you are now able to credit lock individual users and customer groups. This feature is designed to protect you against Toll Fraud and hacking. There are two types of credit locking: Manual Credit Lock and Automatic Credit Lock. Manual Credit locks can be activated via the Uboss Provisioning Portal, automatically barring the specific extension or all extensions within the business. Automatic Credit Locks allows credit limits to be put against a User and/or at Business level; once this limit has been reached the account will be locked.  Users will be sent an email when they have reached 80% of their limit, and extra credit can then be added