---
title: "Call Recording - FAQ"
slug: "call-recording-faq"
updated: 2026-11-09T14:48:09Z
published: 2026-11-09T14:48:09Z
canonical: "docs.uboss.com/call-recording-faq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uboss.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Recording - FAQ

#### Which call recording platform do you use?

Our call recording platform is custom developed by the Uboss team. It uses industry standard SIPREC for recording.

#### Are recordings encrypted in transit and at rest?

Yes. In transit recordings are transmitted over HTTPS. Recordings are stored in Amazon S3 and encrypted at rest.

#### In which format are my recordings stored?

All call recordings are stored in MP3 and are available to play or download in the Uboss portal.

#### Where are my recordings stored?

All recording files are stored in the London region of AWS in Amazon Simple Storage Service (S3).

#### Are my recordings backed up?

By default all recording files are stored in a minimum of 3 physical locations in London. We also automatically make a copy of your recording and store it in the Ireland region of AWS as a backup.

#### How long are my recordings kept?

The retention period for your call recordings is fully configurable by you. Recordings can be kept for anywhere between 1 day and forever.

#### What happens if I delete a user with recordings?

If a user is deleted in Uboss and they have call recordings then the call recordings will be retained as per the retention settings of that user.

#### What happens if I delete a business with recordings?

When a business is deleted from Uboss all recordings will be deleted.

#### How do the permissions work?

Recordings are available in the Uboss portal. Access permissions are managed using call recording listening groups. Further details can be found [here](https://docs.uboss.com/docs/call-recording-creating-listening-groups).

#### Can I find out who has listened to my recordings?

Yes. Uboss keeps an audit log of all play and download requests.

#### Can I export my call recordings from Uboss?

Yes. Uboss offers a service call recording copy that allows you to automatically ship your call recordings to an external server.