---
title: "Exports - Calabrio Export File"
slug: "calabrio-export"
updated: 2026-03-08T08:30:25Z
published: 2026-03-08T08:30:25Z
canonical: "docs.uboss.com/calabrio-export"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.uboss.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Exports - Calabrio Export File

The columns in the Calabrio Export are as follows.

1. Interval
2. Date
3. Time
4. Queue ID
5. Queue Name
6. Offered Call Count
7. Overflow In Call Count
8. Overflow Out Call Count
9. Abandoned Call Count
10. Answered Call Count
11. Queued and Answered Call Duration
12. Queued and Abandoned Call Duration
13. Talking Call Duration
14. Wrap Up Duration
15. queud_answ_longest_que_dur
16. queud_aband_longest_que_dur
17. avg_avail_member_cnt
18. ans_servicelevel_cnt
19. wait_dur
20. aband_short_call_cnt
21. aband_within_sl_cnt

Interval : This represents the number of minutes which this row represents (The data will be fetched on every 15-minute interval).

Date : The date formatted in the following way: YYYYMMDD .Here showing the date that start from filter field and interval should be added to generate the next date for the next row.

Time : The time at the start of the interval formatted in the following way: HH:MM:SS Here showing the time that start from filter field and interval should be added to generate the next time for the next row.

Queue ID : Instance ID of the call centre.

Queue Name : Instance name of the call centre.

Offered Call Count : This is the number of unique calls which were offered during the interval.

Answered Call Count : This is the number of unique calls which were answered by agents during the interval.

Talking Call Duration : This is the amount of time during the interval that agents spent talking on the phone.

Wrap Up Duration : This column will be set to 0.